This Returns & Refunds Policy is provided in accordance with the Australian Consumer Law (ACL) and outlines your rights and options when it comes to returning products and requesting refunds.

1. Your Consumer Rights
Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product:

  • Has a major problem (e.g., it is unsafe, does not work, or is significantly different from the description or sample),
  • Is faulty or defective,
  • Does not meet acceptable quality standards.

This applies regardless of any additional store policy or warranty.

2. Change of Mind
Returns for change of mind are not required under Australian law. However, at our discretion, returns for change of mind may be accepted under the following conditions:

  • The item is returned within a reasonable period;
  • The product is unused, in original packaging, and in resellable condition;
  • Proof of purchase is provided.

In such cases, a store credit or exchange may be offered instead of a refund.

3. Return Process
To initiate a return, please:

  • Contact our support team using the contact details provided on the website;
  • Provide proof of purchase (e.g., receipt, order confirmation);
  • Describe the reason for return and condition of the item.

Instructions on how and where to send or drop off your return will be provided upon request.

4. Refunds
Refunds will be processed using the original payment method where possible. Allow reasonable processing time for the refund to appear on your statement. Refunds are only issued for eligible items in accordance with consumer guarantees or our discretionary returns policy.

5. Non-Returnable Items
Certain types of goods are exempt from being returned, unless required under consumer law. These may include:

  • Downloadable software or digital content once accessed or downloaded;
  • Perishable goods;
  • Personalised or custom-made products;
  • Gift cards or vouchers.

6. Shipping Costs
If the return is due to a fault or issue covered under consumer guarantees, return shipping costs will be covered or reimbursed. For change of mind returns, the customer may be responsible for shipping charges.

7. Contact
For any return or refund requests, or if you have questions about your rights under Australian Consumer Law, please reach out using the contact details provided on the website.